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Someone going by on a train seems to have snapped a picture of a Capital One Sales strategy, and posted it internet wide; the strategy? "Let's pin them down and close the sale"
The implicit violence of the marketing speak leads to a feeling that one has been insulted, and potentially assaulted.
I think OReilly should have a book on how to manage these kinds of problems, and personally I think I would like to see a Consumer hacks book where it outlines how to exploit bad business decisions efficiently.
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